Find Optum Therapy Services

Medically reviewed by Gabriela Asturias, MD on May 23, 2025
Written by the MiResource team

If your insurance card or welcome email mentions “Optum,” “Optum Emotional Well-Being,” “Live and Work Well,” or “Optum Virtual Care,” you're covered by Optum’s behavioral health network. Optum powers therapy and psychiatry services for United Healthcare and many employer-sponsored plans, including Employee Assistance Programs (EAPs) that often include free short-term counseling sessions. While Optum itself isn’t an insurance company, it administers the behavioral health benefits included in your health plan or EAP.

No matter which plan you have, the process to find care is the same: use Optum’s online tools to search for in-network therapists and psychiatrists, check availability, and book an appointment—often within days.

  • Nikki Moorman, Licensed Professional Counselor (LPC)

    Nikki Moorman

    Licensed Professional Counselor (LPC)

    5409 Gateway Centre Boulevard, Flint, Michigan 48507

    Nikki Moorman is a Licensed Professional Counselor (LPC) in Flint, Michigan and has been in practice for 7 years. They treat Bipolar Disorder, Burnout, Physical Stress.

    I offer a warm and non-judgmental environment so my clients will feel comfortable to explore emotions, concerns, and other issues impacting their lives.

    View profile
  • Carla Weismantel, Psychiatric Nurse Practitioner

    Carla Weismantel

    Psychiatric Nurse Practitioner

    9000 West Chester Street, Milwaukee, Wisconsin 53214

    Carla Weismantel is a Psychiatric Nurse Practitioner in Milwaukee, Wisconsin. They treat Grief and Loss, Anxiety, Suicidal Ideation.

    The best of mental healthcare in one place. At Geode, we combine full-spectrum psychiatry and talk therapy to better meet changing patient needs.

    View profile
  • Benjamin Ingraham, Licensed Clinical Social Worker Associate (LCSWA)

    Benjamin Ingraham

    Licensed Clinical Social Worker Associate (LCSWA)

    Remote only

    Benjamin Ingraham is a Licensed Clinical Social Worker Associate (LCSWA) in undefined, undefined and has been in practice for 7 years. They treat Work/Life Balance, Depression, Attention Deficit Hyperactivity Disorder (ADHD).

    You don't have to face life's challenges alone. Everyone deserves a supportive place to explore their thoughts and begin their own journey.

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  • Kate Stewart, Licensed Professional Clinical Counselor (LPCC)

    Kate Stewart

    Licensed Professional Clinical Counselor (LPCC), Licensed Professional Counselor (LPC), Counselor, Psychotherapist

    1684 Medina Road, Medina, Ohio 44256

    Kate Stewart is a Licensed Professional Clinical Counselor (LPCC) in Medina, Ohio and has been in practice for 8 years. They treat Anxiety, Women's Issues, Life Transitions.

    Our passion is creating a safe space to treat adults, children, couples, and families with their mental health needs.

    View profile
  • Alexandra Vavoulis, Licensed Clinical Mental Health Counselor (LCMHC)

    Alexandra Vavoulis

    Licensed Clinical Mental Health Counselor (LCMHC)

    3081 Salzedo Street, Coral Gables, Florida 33134

    Alexandra Vavoulis is a Licensed Clinical Mental Health Counselor (LCMHC) in Coral Gables, Florida and has been in practice for 5 years. They treat Social Anxiety, Anxiety, Loneliness/Isolation.

    Find clarity, reduce anxiety, and transform your relationships with personalized, compassionate therapy. Navigate life's transitions with support.

    View profile
  • William Alkhoury, Licensed Professional Counselor (LPC)

    William Alkhoury

    Licensed Professional Counselor (LPC)

    4700 South Mill Avenue, Tempe, Arizona 85282

    William Alkhoury is a Licensed Professional Counselor (LPC) in Tempe, Arizona and has been in practice for 8 years. They treat Spiritual/Religious Concerns, Life Transitions, Suicidal Ideation.

    Meaning-Centered & Existential Therapy

    View profile

You deserve care that meets you where you are. Let this be a starting place for healing-not just a provider directory.

Gabriela Asturias, MD

Cost Estimate

Optum manages mental health services for many insurance plans, including UnitedHealthcare and employer-sponsored plans. Depending on your plan, you may have access to one or more of the following benefit paths:

Benefit Path What’s Included Typical Therapy Cost Typical Psychiatry Cost
Employee Assistance Program (EAP) 3–8 free short-term counseling sessions per issue, per year $0 Not included (EAP refers to health plan)
Health Plan Mental Health Network Ongoing therapy and psychiatry, if medically necessary $20–$40 copay (PPO/HMO)or 20% after deductible (HDHP) $20–$60 copay or 20% coinsurance (PPO/HMO)or 20% after deductible (HDHP)
Optum Virtual Care Video visits with licensed therapists and psychiatrists, 7 a.m.–9 p.m. local time Often $0 if under EAPOtherwise same as above Often $0 if under EAPOtherwise same as above

Tip: If you're unsure which benefits apply to you, call the number on your insurance card or EAP welcome materials and ask: "Do I have access to EAP sessions, standard mental health benefits, or both?"


Types of Optum Mental Health Care Providers

Optum covers different types of mental health professionals. Here’s how each one can help:

Therapist / Counselor (LCSW, LMFT, LPC)

  • Talk therapy for individuals, couples, or families.
  • Good for weekly or bi-weekly support with anxiety, stress, or relationships.

Psychologist (PhD, PsyD)

  • Specializes in psychological testing and advanced therapies like EMDR or DBT.
  • Helpful for diagnostic clarity or deeper treatment approaches.

Psychiatrist (MD, DO)

  • A medical doctor who diagnoses conditions and manages medications.
  • Often works alongside a therapist for ongoing care.

How to book an appointment with an Optum Therapist

  1. Log in at LiveandWorkWell.com or call the phone number on your insurance card or EAP flyer.
  2. Choose Find Care → Behavioral Health.
  3. Filter by distance, telehealth versus in-office, specialty (trauma, couples, ADHD), language, or weekend hours.
  4. Confirm “In Network.” Look for the green badge next to the clinician’s name.
  5. Preview cost. The site shows “EAP visit $0” or your plan’s copay/coinsurance.
  6. Book directly in the portal for virtual sessions or call the office for in-person visits, then complete any emailed intake forms before your appointment.

What to do if wait times are longer than 10 days

If you're having trouble finding a timely appointment, here’s how to take action:

  1. Track Your Outreach Keep a simple log of each provider you contact. Note the date, person you spoke with, and the next available appointment they offered. This will help if you need to request an exception.
  2. Call an Optum Care Advocate Ask to speak with a Care Advocate through your plan’s support number. They can search for cancellations or earlier appointments across multiple ZIP codes.
  3. Request a Network Adequacy Exception If no in-network provider has availability within 10 business days, you can request a network adequacy exception. Optum may authorize care with an out-of-network provider at in-network rates.
  4. Escalate Through Live and Work Well If delays continue, file a service concern at LiveandWorkWell.com. You'll typically receive a response within 7 days—and many members report finding a sooner appointment within 48 hours of escalating.

Find care for you

Recovery is possible. With early intervention, a supportive community, and the right professional care, you can overcome challenges and build a fulfilling life. We’re here to help you find the support you need.

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